FAQs

Welcome to our FAQ section! Here, you'll find answers to commonly asked questions about our products and services. If you have any inquiries not covered here, feel free to reach out to us directly.

Please contact MarsConnects@addverve.com or MarsConnectsPNLC@addverve.com, if you are part of the PNLC group – letting them know the market and time of your connect.

Please allow at least 24 hours for your confirmation to come through via email. Your invite will come from Discuss.io. Please check junk and or Other folders and if you still haven’t received it please reach out to the team via MarsConnects@addverve.com or via MarsConnectsPNLC@addverve.com, if you are part of the PNLC group.

Please allow at least 24 hours for your confirmation to come through via email. Your invite will come from Discuss.io. Please check junk and or Other folders and if you still haven’t received it please reach out to the team via MarsConnects@addverve.com or via MarsConnectsPNLC@addverve.com, if you are part of the PNLC group.

Please try to reset your password following the instructions on the login page https://app.discuss.io/auth/login
If this doesn’t work, please reach out to the team via MarsConnects@addverve.com or via MarsConnectsPNLC@addverve.com, if you are part of the PNLC group.

We’d love to hear your suggestions. Please contact bettina.klausen@effem.com with ideas!

We’re happy to try and accommodate when possible. Please contact MarsConnects@addverve.com or MarsConnectsPNLC@addverve.com, if you are part of the PNLC group

Please contact g.holt@addverve.com or m.birkett@addverve.com and let us know what you’d like to do!


FAQs - Superusers

Identify the desired connect in Discuss on the Project Overview page, click the "+ Observers" button, enter the observer's email addresses, click "Add" and then "Save". Observers will receive a calendar invite with a link to join the session as an observer.

You might be receiving alerts for new observer invitations, session reminders, project updates or recordings ready. Check your notification settings or contact customercare@discuss.io for more information.

Discuss doesn't automatically create reminders for the Outlook events, so you need to manually add them to your calendar.

Discuss doesn't automatically create reminders for the Outlook events, so you need to manually add them to your calendar.

This brief guide will provide instructions on how to view and download video and transcripts of recordings and clips after your session is complete.